Help/Using the site

This document contains:

About the packages

There are three packages of information available. You can see which packages you are subscribed to on the front page once you have logged in. See below for further information on what each folder contains.

Welfare Benefits & Tax Credits Online (Paid subscription)

Provides access to the folder:

Benefits for Students in Scotland Online (Free subscription)

Provides access to the folder:

Children's Handbook Scotland Online (Free subscription)

Provides access to the folder:

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About the folders

The table of contents contains a list of all the information included on the service, divided into folders. These are:

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The site structure

The web site consists of three frames:

Screen shot of the frameset for the site

Use the table of contents to explore or browse the content and the search to find specific items.

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Navigating the site

The table of contents in the left hand frame allows you to explore and navigate the content.

image of the tree control

Closed book Closed light green book icon Closed yellow book icon The closed green and yellow book icons represent headings of different levels. These can be expanded to show sub headings.

Click on the plus symbolPlus icon or double click on the heading to expand the closed headings. Expanding a heading shows all of its sub headings.

Open dark green book Open dark green book Open dark green book Open dark green book The open green and yellow book icons represent expanded headings (which are showing their sub headings).

Click on the minus symbolPlus icon or double click on the heading to close or collapse the expanded heading.

In the image to the left the heading "Part 1: Introduction" is expanded, and the heading "Chapter 1: Introduction" is also expanded. The heading "Chapter 1: Introduction" is below the heading "Part 1: Introduction" and is displayed because that heading is expanded.

Text record icon This icon represents text records - ie, content that is not a heading. This could be a line, a paragraph or a page of text.


To see the content for a heading or text record, either click on the book or text record icons, or click on the text of the heading itself. Take the heading below:

Plus icon Chapter 1: Introduction

If you click on the book icon () or the text "Chapter 1: Introduction" the content for this heading will be shown in the content area. When an item is selected in the table of contents it is displayed at the top of the content area. The content below it is also displayed (to show a total of 20 headings and text records).

At the top of the content display area you will find a breadcrumb trail and a set of icons to access other functions.

Breadcrumb trail

image of the tree control

The breadcrumb trail shows you exactly where you are in the content hierarchy. You can use the breadcrumb trail to navigate up this hierarchy by clicking on any of the headings.

BackForwardsMoving back or forward

If you want to return to a previous page you have viewed you can use the back button shown above. To move forward use the corresponding forward button.

Synchronize content Locating a page in the table of contents

The button above locates the currently displayed page in the table of contents.

Add this section to Favorites Saving a page to your favourites/bookmarks

The button above allows you to save the currently displayed page to the favourites/bookmarks section of your browser.

Print this section Printing a section

You can print out a section of text (eg, Chapter 1 of the Welfare benefits and Tax Credits Handbook) from the service by highlighting the section in the table of contents and clicking on the button above. To print just the text currently displayed, use the print function in your browser.

Log out Logging out

Use this button to log out of the service. You will need to log back in to access your subscriptions.

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Basic searching


The search function appears in the top left corner of every page. Type the word or phrase you want to search for in the box and press the search button.


You can search across all content included in your subscription or, for more targeted results, you can highlight a heading in the table of contents and tick the box next to ‘search in highlighted section’. The search function will then return results only from the highlighted section.


Be as specific as you can. This will reduce the number of results that you see and the results will be more closely linked to the information you want.


Search queries are not case sensitive - for example there is no need to put a capital letter for 'Revenue'; you can just write 'revenue'.


When searching for exact phrases such as:

  • disability living allowance
  • Child Tax Credit Regulations 2002
  • HMRC

you'll need to use quotation marks ("...") to help the search engine - ie:

  • "disability living allowance"
  • "Child Tax Credit Regulations 2002"
  • "HMRC"

This will tell the search engine to look for resources that include all these words, or letters, together.


Advanced search instructions


Special Characters

If you use any of the following special characters (&, |, (,), ^, #, @, etc) or a space character in a search query, make sure that you enclose your query in quotation marks to help the search engine understand what you mean. For example, you will need to use quotation marks if you want to search for a commissioner’s decision by its reference number – eg:

  • "R(CS) 3/01"

Boolean search


A Boolean search is a way of carrying out a more accurate search.

A Boolean search uses additional words such as AND and OR to help the search engine be more specific when it searches.

If you want the search engine to only identify information that refers to ''health benefits' rather than ''health' or 'benefits' - you can tell the engine to search for both words together by including an AND - eg:

  • health AND benefits

If you would like to search for a subject that can be described in different ways (such as residential care/care homes) you can use OR to help the search engine find what you want. For example,

  • residential AND care OR care AND homes
  • will identify resources that refer to either residential care or care homes.


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Cross references and footnotes

In the content you will see the following symbols:

Cross reference image/icon (Cross reference)

You can follow the blue links to related pages (these are either arrows which correspond to cross references in the relevant books, or blue underlined text which indicates a hyperlink - eg, from one commissioners' decision to a related decision mentioned in the text.

Footnote image (Footnote)

Footnotes are found within the text of CPAG's Handbooks. Once you click on the symbol another window opens to display text of the footnote. If the footnote text is blue and underlined, and your subscription includes the material linked to, you can simply click on it to move to the reference.

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Getting further help

If you cannot resolve your problems using this help page, please contact

If you have any general feedback on this help page, or on the service in general, please use our feedback form.

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